Responsible Gaming: How to Play Responsibly

Silversands Casino acknowledges that while the majority of players gamble for entertainment, there are a small number of people who may struggle with problem gambling. Back by its licences and auditors, Gamcare and Gamstop, Silversands Casino offers a robust responsible gambling policy. It includes a range of tools, such as filtering programs, deposit limits, time limits and self-exclusion, to assist gamers in having the safest experience possible. It can also point you to helpful resources to address problem gambling.

Tips on How to Gamble Responsibly

• Never bet more than you can afford to lose
• Set a budget before you game (and stick to it)
• Don’t ‘chase’ your losses
• Limit the amount of time you spend gambling
• Take regular breaks while playing
• Don’t gamble under the influence of drugs or alcohol
• Gamble only for entertainment (not as a way to make money)
• Monitor your behaviour for signs of problem gambling
• Seek help if you have issues with gambling

Silversands’ Licenses and Authorities

Established in 1996, the sheer longevity of Silversands Casino is testament to its dedication to customer safety. The casino is licensed by the Kahnawake Gaming Commission and the Malta Gaming Authority (MGA). Both are highly reputable regulators, ensuring that the casino is verified as a safe site that follows all necessary measures to ensure that players’ gameplay is fair, safe and secure.  

Silversands Casino is backed by Gamcare and Gamstop. Both organisations focus on helping people affected by gambling addiction, ensuring that players are in a safe and secure environment. Gamcare provides confidential advice and support to anyone affected by problem gambling through its website, telephone helpline and face-to-face counselling services. Gamstop is an independent service that allows players to self-exclude from all online gambling websites registered with the UK Gambling Commission (including Silversands Casino). This service allows players to take a break from gambling if they feel they are struggling with gambling addiction or need some time away from online casinos.

Underage Gambling

Playing at Silversands Casino is only allowed for people over the age of 18. In some cases, this may extend to the legal age in players’ specific jurisdiction, which could be notably older (21+ in some regions). The KYC verification process includes submitting ID documents that prove that the player is ‘of age’. Until this is complete and verified, users will have restricted access to the casino.   

 To prevent underage gambling, Silversands Casino offers the following tips to parents:

• Password-protect your casino account with a password that’s not easily guessed
• Do not save passwords on your computer. Write them down instead and store the information safely
• Keep your casino account number and credit card(s) out of the reach of minors
• Do not allow persons under the age of18 to participate in any gambling activity
• Monitor the amount of time your children spend online and make use of software, such as filtering programs, to prevent your children from accessing inappropriate material.

Tools for Responsible Gaming

Silversands Casino provides a number of helpful tools to ensure responsible gambling.

Filtering Programs

If you want to block gaming websites from underage people (including your children), Silversands Casino recommends a number of websites for more information on how to implement this functionality. These sites include:
www.cyberpatrol.com
www.gamblock.com
www.safekids.com
www.surfcontrol.com
www.netnanny.com

Setting Deposit Limits

Getting into financial trouble is one of the biggest issues associated with problem gambling. At Silversands Casino, players have the option of adjusting deposit limits at any time to ensure a safer gaming experience.

There are 3 options available to users:

1. Daily Deposit Limit: players are only able to deposit a limited amount within a 24-hour period
2. Weekly Deposit Limit: players are only able to deposit a limited amount within a 7-day period
3. Monthly deposit limit: players are only able to deposit a limited amount per month

If you want to change your deposit limits, reach out to Silversands Casino’s customer support via telephone, email or live chat, stating your intention.

Setting Time Limits

If you’re concerned about problem gambling or just want to limit your gameplay, Silversands Casino allows you to set time limits on gaming. Players can choose from a range of customisable time limits, starting from as little as 1 hour a day. This prevents extended session activity so you can take breaks from gambling throughout the day or week. You can enable this by contacting customer support directly, which should be effective immediately upon request.  

Player Self-exclusion

By implementing and maintaining eCogra’s responsible gambling requirements, Silversands Casino is committed to ensuring a safe gaming environment. If you’re concerned about your gambling behaviour, you have the option to self-exclude for a specified amount of time, or even permanently. During this time, your Silversands Casino account will be locked. The casino will also take steps to ensure that you don’t receive any promotional materials. Self-exclude periods include:

1. A minimum 7 day cooling off period
2. A minimum 6-month self-exclusion period
3. Permanent self-exclusion (your account will be disabled)

To request a self-exclusion period or permanent exclusion, you can contact Silversands Casino’s customer support via telephone, email or live chat, stating your intention.

Self-Assessment Test

Silversands Casino offers a 20-question test to help you to determine whether or not you have an issue with gambling. If you answer ‘Yes’ to seven or more of these questions, you should consider using the various tools in place and possibly seeking help. The questions are:

1. Do you feel that your work is affected by gambling?
2. If you win, do you get the urge to play until you win more?        
3. Have you borrowed money to pay for gambling sessions?
4. Do you feel guilty if you gamble and lose a lot of money? 
5. Do you use gambling as a source of income?
6. After losing, do you feel you have to return to the casino and win back your losses?
7. Do you gamble for longer than you thought you would?   
8. Do people know you as a gambler?     
9. Have you gambled until you’ve run out of cash?     
10. Does gambling mean everything to you?      
11. Would you consider selling personal possessions in order to get money for gambling?
12. Do you see ‘gambling money’ as being excluded from the normal household budget?
13. When you have a hard day at work, do you get the urge to gamble?    
14. Have you ever argued with family/friends about how much or often you gamble?    
15. Is your gambling an escape from stress?      
16. Would you steal or commit an illegal act in order to raise money for your gambling?
17. Is your gambling a cause of stress and worry which affects all aspects of your life?
18. Have you celebrated any good news by spending a few hours gambling?       
19. Is gambling the only thing you want to win at?       
20. Does your gambling make you want to escape your life to the extent of considering suicide?      

Information on Problem Gambling

If you have concerns about your gaming behaviour, Silversands Casino provides a number of helpful resources to assist. This includes Gamcare, Gamstop and the South African Responsible Gambling Foundation (SARGF). SARGF offers free confidential counselling for people affected by gambling problems as well as advice for families of problem gamblers.

You can also contact the National Council on Problem Gambling via:

Telephone: 0 800 006 008

Email: counsellor@responsiblegambling.co.za