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Contact Methods: How to Get in Touch with Customer Support

Silversands Casino offers a robust customer support service where your questions or concerns are answered quickly and effectively by agents. You can get in touch with the casino 24/7 via telephone, email and live chat. It also provides helpful advice for common queries with its FAQs. If you’re new to the casino or online gambling, be sure to check out the “Getting Started” section or the casino’s gaming tutorials. Remember to follow our customer support tips to get the most out of your experience at Silversands Casino.

Silversand Casino Contact Methods

You can contact Silversands Casino via three main channels:

  1. Telephone: 0800 983 741
  2. Email:
  3. Live Chat: click on the ‘Live Chat’ button on the homepage

Contacting Customer Support by Phone

Silversands Casino offers excellent customer service via telephone. Players can call 24 hours a day, 7 days a week on a toll-free number: 0800 983 741. Response times are relatively quick, depending on the queue of calls. An average waiting time of 5 minutes can be expected. You can speak to a friendly and knowledgeable agent about your questions and concerns. The team is well-versed in all areas related to the casino’s services, including bonus details, banking options, game rules and disputes.

Contacting Customer Support by Email

Silversands Casino also provides email customer support for its players. Users can send emails to:, with a dedicated team available around the clock to answer your questions. Enquiries and issues are addressed very quickly with a team member usually responding within 30 minutes or less. Silversands Casino employs trained professionals who are knowledgeable in all aspects of online gaming. They seem to be willing to go the extra mile by offering highly personalised responses and friendly customer support.

Contacting Customer Support by Live Chat

As the most popular means of communication, Silversands Casino offers efficient 24/7 live chat to its players. This can be accessed by simply clicking on the ‘Live Chat’ button on the bottom right-hand corner of the website’s homepage. If on a mobile device, the ‘Live Chat’ feature is easily accessible via its bottom navigation that appears in the form of a secondary menu. Enter your username and question to get started – you can expect a response in one minute or less.

As a major advantage, the casino does not use live bots but offers customised service from real life customer support agents. Silversands Casino’s friendly and knowledgeable staff are available 24 hours a day, 7 days a week to answer your questions. They provide assistance with anything related to your gaming experience, including login issues, payment methods, game rules and disputes.

Information Protection

Silversands Casino adheres to a strict code of conduct that guarantees that your information is protected. Agents are legally prohibited from sharing your information (verbally and by other means), ensuring that all conversations are kept confidential. Where possible, methods of communication are encrypted to protect your identity and personal data.    

If you contact Silversands Casino online, this information is coded using the latest 128-bit SSL (Secure Socket Layer) encryption technology. If your data is recorded, it is coded and stored on secure servers with sophisticated firewalls. You can be rest assured that no matter which contact method you use, your personal information will be kept safe and secure at Silversands Casino.

FAQs, ‘Getting Started’ and Tutorials

If you have a more generic query, it’s quite possible that your question can be answered via Silversands Casino’s FAQs. This page can be found in the footer of the website under the “Let us help you” section. The FAQs provide comprehensive information about online gambling and the casino itself. It covers topics such as how to open an account, deposit funds, withdraw winnings and gameplay rules. Some of the most popular questions include:

  • I cannot remember my Account Name and/or Password. What should I do?
  • I am unable to play a certain game. What do I do?
  • How long does a withdrawal take once it has been requested?
  • What happens to my bet if I lose my Internet connection?

Scroll down the page or click on the question to navigate to a detailed answer provided by the casino.

The “Getting Started” section is a great resource for any new player at Silversands Casino. It offers all the information needed to begin playing, from setting up an account to understanding the various gaming options available. This section also outlines different payment methods, bonus offers and other promotions that can be taken advantage of when signing up with Silversands Casino. All questions are listed in a simple format with easy-to-navigate categories for finding information quickly.

Players are also offered a number of useful tutorials to help them understand the rules of various casino games. This can be found by clicking on any of the support pages in the footer of the website and navigating to “Tutorials” in the left-hand side menu. Silversands Casino provides tutorials for:

  • Baccarat
  • Blackjack
  • Craps
  • Keno
  • Let em Ride
  • Pai Gow
  • Red Dog
  • Roulette
  • Slots
  • Video Poker
  • War

Tips for Customer Support

Here, we offer some tips on how to get the best responses from customer support agents whether you contact them via telephone, email or live chat.

  1. Make sure you are clear and concise about your query
  2. Give as much detail as possible when outlining the issue or query
  3. Provide any relevant screenshots to help explain the issue further
  4. Have a list of questions ready before contacting support
  5. Ensure that all contact information is accurate
  6. Be polite and courteous, even if frustrated with the situation
  7. Ask for an estimated time frame on response or resolution
  8. Follow up if no response has been received after an appropriate amount of time 
  9. Write down any staff member names for reference purposes in future communication
  10. Offer feedback on your customer service experience to help improve it for others

Frequently Asked Questions

How Can I Get in Touch with Customer Support at Silversands Casino?

You can get in touch with customer support via telephone on 0800 983 741 or email at Silversands Casino also offers 24/7 live chat by clicking on the ‘Live Chat’ button on the website’s homepage.

How Quickly Can I get a Response from Customer Support?

You can expect a response from live chat within one minute of starting the conversation. You usually have to hold for 5 minutes if contacting the casino via telephone. Emails to Silversands Casino are typically responded to in 30 minutes or less. 

Are There Any Other Channels That Offer Customer Support?

Yes, Silversands Casino offers a host of other channels for common queries and educational purposes. These include its FAQs, “Getting Started” section and helpful gaming tutorials. Further information can be found by viewing the casino’s “Terms and Conditions” page.